Basic Etiquette for Restaurant Staff

Basic Etiquette for Restaurant Staff

The hotel and restaurant business required staff to show showmanship, diplomacy
and sociability. All front line personnel are required to have ability to Communicate effectively coupled with certain manners and the etiquette associated
with genteelness. The etiquette that a waiter exhibits in a restaurant should comprise 

1.            Attend to guests as soon as they enter the restaurant.

2.             Assist guests to remove warm, heavy coast in winter and help put   them when they leave.

3.            Wish guests the time of the day and welcome them to the restaurant.

4.             Preferably address them by their name, which requires remembering them.

5.            Be polite to guests.

6.             Help to seat ladies.

7.             Provide extra cushions or special chairs for children.

8.          When speaking to guests, do not interrupt him if he is speaking to another guest.   

9.             Do not overhear conversation 

10.          Avoid mannerisms such as touching hair or nose picking,   etc

11.         Stand erect at all times. A gentle bow at the time of service is permissible.

12.         Remember a guest's special dish and remind hem that you know it ascertain whether he would like to order it again.

13.          be attentive to guest calls 

14.         Talk softly

15.         Strike a match to enable a guest to light his cigarette

16.         Avoid arguing with service staff and guest in the restaurant.

17.          Carry pencils in the pockets and not behind ears or clipped in front of the Jacket

18.       Avoid chewing gum or beetle nut.

19.  Present the bill/ check to the host discreetly in order to avoid embarrassing him.

20.          Avoid soliciting for tips.

21.         Remove tips after the guest has left.

22.          Enter and leave the restaurant through the service door only.