Friday, February 26, 2021

Whisky or Whiskey

 

WHISKY

Whisky is the spirit distilled from distillation of a fermented mash of grain, usually barley, with wheat or maize or a mixture of the two.

The distilled drink is then aged in wooden barrels, especially those made of oak. These barrels may be new or used and charred or un-charred on the inside, depending on the style of whisky being produced.

Production of Whisky

Screening & Cleaning

Malting

Kilning/Drying

Grinding/Milling

Fermentation

Distillation

Maturing

Blending

Dilution

Colour Adjustment

Bottling

REGIONS OF WHISKY PRODUCTION IN SCOTLAND

          HIGHLAND – the majority of Scotch Whisky distilleries are classed as highland.

          SPEYSIDE – the area produces some of the finest malts in Scotland, this is due to outstanding natural resources found in and around the area.

          LOWLAND – these are the lightest in style and make excellent blending bases.

          ISLAY – the distilleries off the west coast produce some of the most fully flavoured and peaty malts often with hints of iodine and tar. This reputedly comes from the local peat created from marine vegetable matter.

          CAMBELLTOWN – probably home to the first distillers in Scotland, however only two remain and produce smoky whiskies.

          ISLAND – this includes all other islands scattered around the coast of Scotland. They taste salty or have a sea-weed flavour.

MEANING OF SCOTCH

By law Scotch whisky means whisky which has been:

          Distilled at a distillery in Scotland from malted barley to which whole grains or other cereals may be added.

          Distilled at an alcohol strength less than 94.8% by volume so that the distillate has an aroma and flavour of the raw materials.

          Matured in an excise warehouse in Scotland in oak casks of a capacity not more than 700 litres for a period of not less than three years.

          Bottled at a minimum alcohol of 40% by volume.

The quality and flavour of scotch are greatly influenced by type of cereal used, malting process, peat drying process, the quality of water, the air, the climate, the distilling method and the skill of the distiller and blender. Many countries try to imitate scotch but are not able to succeed. This is primarily attributed to climate, peat, and very fine quality of water.

TYPES OF SCOTCH

MALT WHISKY

Malt whisky is made from malted barley and then double distilled in pot still.

PRODUCTION

          Barley is malted by soaking it in water for about two days and then spreading it on the floor for germination.

          During the germination process, the enzymes converts the barley starch into soluble sugar.

          Germination is then stopped by kilning.

          The smoke of the peat contributes a unique character and flavour to the whisky.

          The dried malt is then crushed to extract the sugar.

          The crushed malt is placed in mash tun with boiling water and brewed to extract flavour.

          The resultant ‘wort’ is then cooled and transferred to a wooden or steel fermenting vessel where cultured yeast is added.

          Yeast acts on sugar and converts it into alcohol. (ALCOHOLIC WASH)

          This alcoholic wash is then distilled twice in pot still.

          The spirit is then reduced to 63.5% abv and aged in oak casks.

          Legal maturation of minimum three years.

BRAND NAMES

          Glenfiddich

          Glenlivet

          Glen Grant

          Glenmorangie

          Highland Park

          Cardhu

          Cragganmore

          Jura

          Macallan

          The Balvenie

GRAIN WHISHKY

Grain Whisky is made chiefly from corn or wheat with a small percentage or barley and barley malt and distilled in patent still.

PRODUCTION

          Made from mash consisting of wheat or maize and a small quantity of malted barley.

          The un-malted cereals are milled and them steam cooked to release the starch.

          This solution is placed in mash tun and malted barley is added with hot water.

          The mixture is mashed and brewed to get wort.

          Wort is then cooled and then fermented with yeast, creating alcoholic wash.

          This alcoholic wash is then distilled in a patent still, hence producing lighter and milder spirits.

          It is then aged for a minimum period of three years.

          Grain whisky matures more rapidly compared to malt whisky as it is light bodied.

          Majority of the grain whisky is used for making blended scotch whisky.

 

BLENDED WHISKY

          A mix of malt and grain whiskies. Most scotch sold in the market are blended scotch.

          Proportion of malt to grain whisky is between 20 and 40 %.

          The cheaper blend will have more percentage of grain whisky.

          The blender must maintain flavour consistency of the blended whisky.

BRAND NAMES

          Johnnie Walker Red

          J&B Rare

          Ballentine’s

          Chivas Regal

          Dewar’s

          Grant’s

          Cutty Sark

          Black & White

          Vat 69

          Teacher’s

IRISH WHISKEY

          It is distilled in Ireland from a wash of malted and un-malted barley with some grain.

          The germination of the grains is stopped by heating grains in kiln by hot air produced by anthracite coal.

          This is thrice distilled in pot still and matured for a period of five years.

          However, now-a-days produced by patent still.

 

BRAND NAMES

BLENDS

          Jameson

          Black Bush

          Powers

          Paddy

          Tulamore Dew

          Millars

SINGLE MALTS

          Bushmill

          Locke’s Single Malt

          The Irishman Single Malt

          Tyrconnell

          Brogan’s Legacy Irish Single Malt.

Differences between Scotch Whisky & Irish Whiskey

          Check the spellings

          Kilning done on a solid floor (no peaty flavour)

          In many cases, triple distillation carried out

          Minimum legal maturation period – 5 yrs

          Typically used for Irish Coffee

AMERICAN WHISKEY

All American Whiskies are made from cereal (generally, a mixture of various grains of cereals), distilled mostly in patent still at no more than 90% and aged in oak barrels (except for corn whiskey which may not be aged) and bottled at not less than 40 % alcohol v/v.

BOURBON WHISKEY

          It is named after the county Bourbon in Kentucky.

          Produced from alcoholic wash consisting of corn, rye, wheat, and malted barley.

          The minimum corn to be used for this mixture must be 51%.

          Usually the mash mixture consists of 70% Corn, 20% Rye & 10% Malted Barley.

          It is distilled in patent still.

          Matured in charred new oak casks for a minimum period of two years.

          Usually Bourbons are aged for 6 to 10 years.

          The charred barrels contribute special flavour to the whisky.

          The main feature of Bourbon Whiskey is both ‘Sweet Mash’ and ‘Sour Mash’ yeasting is done.

          Sweet Mash – Use of freshly cultured yeast.

          Sour Mash – At least 1/3rd mash left over from previous fermentation, so that each new batch is ‘related’ to the previous batch and develops more complex flavours.

          Brand Names: Old Forester, Old Grand-dad, Four Roses, Old Crow, Old Kentucky, Jim Beam, Kentucky Tavern.

TENNESSEE WHISKEY

          It is a sour mash whisky produced from mixture of grain consisting minimum 51 % corn, distilled in Tennessee.

          After distillation it is filtered/seep very slowly through vats packed with charcoal made from wood of sugar maple tree.

          This gives it a softer/smoother character.

          Matured in new charred oak barrels.

          Most Tennessee Whiskeys are made from the mash of corn (80%), rye (10%) and malted barley (10%).

          Tennessee Whisky is the protected name for a sour mash of American Whiskey.

          Brand Names: Jack Daniel’s, George Dickel, Pritchard’s.

CANADIAN WHISKY

          These are blended whiskies using corn, wheat and other grains with a very small proportion of rye for flavouring.

          They are distilled in Patent Stills.

          Blending takes place before or during ageing period.

          Maturation takes place in charred white oak barrels for at least three years.

          In practice usually matured for minimum of 6-7 years.

          These are excellent light bodied whiskies.

Brand Names:

 Alberta Premium, Canadian Club, Canadian Five Star, Canadian 83, Crown Royal, Gibson’s Finest, Forty Creek, Walker’s Special

BEER

 

BEER

HISTORY

         Kui – first early reference of a fermented beverage in china almost 6000 yrs ago fermented from rice water

         First reference of beer was during the (ancient Iraq) Sumerian era around 4000 BC. “The Hymn to Ninkasi”, serves as both a prayer as well as a method of remembering the recipe for beer in a culture with few literate people. Brewing during this era was discovered accidentally.

         During the medieval period it was the monks who had mastered the art of brewing in a scientifically sequenced procedure. They actually required some nutritious & good tasting beverage which they could consume during their fasting period thus they started brewing and termed them as liquid bread.

DEFINITION

Beer is an alcoholic beverage made by brewing and fermenting malted barley (and sometimes other cereals) with hops added to flavor and stabilize it.

INGREDIENTS USED IN BEER MANUFACTURE PROCESS

         Water

         Cereal (BARLEY)- the source of carbohydrate

         Hops

         Yeast

         Additive(s)

Malt is germinated cereal grains that have been dried in a process known as "malting". The grains are made to germinate by soaking in water, and are then halted from germinating further by drying with hot air. Malting grains develops the enzymes required to modify the grain's starches into sugars. It also develops other enzymes which break down the proteins in the grain into forms that can be used by yeast.

 

·         Cereal - The source of carbohydrate in beer making. The best cereal for beer production is barley. Apart from barley other grains like rye, maize etc are used but in less quantity.

         Water – Water is the most important ingredient in the making of beer as it is the major component of beer. The taste and type of water influences the character of beer.

         HOPS- ( Humulus lupulus) belongs to the nettle family. It is used in form of flower buds and is used as a flavoring and stabilizing agent. It imparts the bitter taste to the beer and also acts as an anti bacterial and clarifying agent preventing the addition of unwanted particles.

Credit goes to Brabant Monastery for introducing HOPS to beer. The following are examples of hops:

1.      Hallertau Mittelfrüh- Germany

2.      Goldings-  UK

3.      Saaz- Czech Republic

4.      Cascade - USA

5.      Goldings- UK

         YEAST -

Yeast is a micro-organism which helps in the process of fermentation .

Fermentation - is the process by which bacteria, yeast or any other micro- organism converts sugar into alcohol and carbon di-oxide in the presence of moisture and oxygen.

Yeasts used in Beer Production are:

Saccharomyces Cerevisiae and

Saccharomyces Carlsbergensis


BEER MANUFACTURING PROCESS

Barley received and screened


Steeping

↓ 

Kilning

 

Milling

 

Mashing

 

Lautering

 

Brewing

 

Fermentation

 

Lagering

 

Carbonation

 

Packaging – Bottles, Cans, Kegs

Optional Steps

         Fining & Priming

TYPES OF BEER

ALE

         Top fermentation

         Fermented at higher temperature

         Short fermentation

         Short maturation

         More hop-flavor

         Generally higher alcohol (4% - 5%)

LAGER

         Bottom fermentation

         Fermented at lower temperature

         Long fermentation

         Long maturation

         Less hop-flavor

         Generally lower alcohol (3.2% - 4%)

Variations of Ale

         Stout

         Porter

Variations of Lager

         Light lager (Pilsner)

         Dark lager

Bottled or canned

         Below 70°F

         1 to 3 months

Draught

         36° to 38°F

         2 weeks (48 hrs in tropical countries)

Foreign beers

         Upto 5%

Indian beers

         Below 5% (strong variants – up to 8%)

Temperature

         Lager - 45°F

         Ale - 50°F

         Indians prefer at 40°F

Service-ware

         Bottles/Cans – glass/goblet/mug

         Draught – tankard (also pitchers)

BRAND NAMES

Ale

         Boddington’s

         Ballantine

         King of Ales

         Provisie

 

 

Stout

         Guinness

         Russian Imperial Stout

         Murphy

         Young’s Stout

         Beamish

Lager

         Heineken

         Budweiser

         Carlsberg

         San Miguel

         Lowenbrau

         St. Pauli Girl

         Olympia

Pilsner

         Pilsener Urquell

         Tuborg

         Konig

         Heineken Pils

Tuesday, January 22, 2019

F&B Services — Types of Service


There are a number of service styles to be followed when it comes to how food and beverage should be served to the customers. 


The following are the most prominent styles: 



1. Table Service 

Table service is considered as a border category of service style which consists of English Service, American Service, Pre plated Service etc.

In this type of f&B service, the guest is seated at the table with laid cover and orders from the menu.

The guest has to be greeted with an eye contact and a warm welcome.

The server or waiter should normally address the guest by sir or madam.

If the server knows the guest name then they should address the guest by their Surname and title.

Assist the guest in seating as per the number of persons or any special requests.

While seating the guests the least desirable areas like the tables near to side stations, kitchen, dish washing area etc. to be only offered is all other tables are full.

The menu to be presented after opening to the women first, then the host and clockwise for other guests.

Special attention to be given to kids.

When serving the guest orders the server or waiter should have a good understanding of who ordered what dishes.

A.) English or Family Service :Here, the host contributes actively in the service. The waiter brings food on platters, shows to the host for approval, and then places the platters on the tables. The host either makes food portions and serves the guests or allows the waiter to serve. To replenish the guests’ plates, the waiter takes the platters around to serve or to let the guests help themselves. This is a common family service in specialty restaurants where customers spend more time on premise.

B.) American or Pre plated Service :The food is served on guest's plate in the kitchen itself in predetermined portion. The accompaniments served with the food, the colour, and the presentation is determined in the kitchen. The food plates are then brought to the guest. This service is commonly used in a coffee shop where service is required to be fast.

C.) French Service :It is very personalized and private service. The food is taken in platters and casseroles and kept on the table of guests near their plates. The guests then help themselves. It is expensive and elaborate service commonly used in fine dining restaurants. 

D.)Gueridon Service :In this service, partially cooked food from the kitchen is taken to the Gueridon Trolly for cooking it completely. This partial cooking is done beside the guest table for achieving a particular appearance and aroma of food, and for exhibiting showmanship. It also offers a complete view of food. The waiter needs to perform the role of cook partially and needs to be dexterous. A wide variety of fish, meat and poultry is either carved & flamed (flambéed) in the trolley

E.)Silver Service :In this service, the food is presented on silver platters and casseroles. The table is set with sterling silverware. The food is portioned into silver platters in the kitchen itself. The platters are placed on the sideboard with burners or hot plates. At the time of serving, the waiter picks the platter from hot plate and presents it to the host for approval and serves each guest using a service spoon and fork.

F.)Russian Service :It is identical to the Cart French service barring the servers place the food on the platters and serve it from the left side. 

2. Assisted Service 
In assisted service, the guests enter the dining area, collect their plates, and go to buffet counters and help themselves. The guests may partially get service at the table or replenish their own plates themselves. 

A. Buffet Service 
It this type of service, the guests get plates from the stack and goes to buffet counter where food is kept in large casseroles and platters with burners. The guests can serve themselves or can request the server behind the buffet table to serve. In sit-down buffet restaurants, the tables are arranged with crockery and cutlery where guests can sit and eat, and then replenish their plates.
3) Self Service 
In this type of service, the guests enter the dining area and select food items. They pay for coupons of respective food items. They go to food counter and give the coupons to avail the chosen food. The guests are required to take their own plates to the table and eat. 

A. Cafeteria Service 
This service exists in industrial canteens, hostels, and cafeterias. The menu and the space is limited; the cutlery is handed over to the guests. The tables are not covered. Sometimes high chairs are provided to eat food at narrow tables. It is a quick service.
4) Single Point Service 
In this type of service, the guest orders, pays for his order and gets served all at a single point. There may be may not be any dining area or seats. 
The following are the different methods of Single Point Service: 
A. Food Court 
This is an array of autonomous counters at which the customers can order, eat, or buy from a number of different counters and eat in adjacent eating area.

B. Kiosks 
A kiosk is a small, temporary, stand-alone booth used in high-traffic areas for marketing purposes. A kiosk is usually manned by one or two individuals, who help attract attention to the booth to get new customers. Retail kiosks are frequently located in shopping malls or on busy city streets with significant foot traffic.

C. Take Away 
Customer orders and avails food and beverage from a single counter and consumes it off the premises. 

D. Vending 
The customer can get food or beverage service by means of automatic machines. The vending machines are installed in industrial canteens, shopping centres, and airports.

There are a number of service styles to be followed when it comes to how food and beverage should be served to the customers. 



The following are the most prominent styles: 



1. Table Service 



Table service is considered as a border category of service style which consists of English Service, American Service, Pre plated Service etc.

In this type of f&B service, the guest is seated at the table with laid cover and orders from the menu.

The guest has to be greeted with an eye contact and a warm welcome.

The server or waiter should normally address the guest by sir or madam.

If the server knows the guest name then they should address the guest by their Surname and title.

Assist the guest in seating as per the number of persons or any special requests.

While seating the guests the least desirable areas like the tables near to side stations, kitchen, dish washing area etc. to be only offered is all other tables are full.

The menu to be presented after opening to the women first, then the host and clockwise for other guests.

Special attention to be given to kids.

When serving the guest orders the server or waiter should have a good understanding of who ordered what dishes.

A.) English or Family Service :Here, the host contributes actively in the service. The waiter brings food on platters, shows to the host for approval, and then places the platters on the tables. The host either makes food portions and serves the guests or allows the waiter to serve. To replenish the guests’ plates, the waiter takes the platters around to serve or to let the guests help themselves. This is a common family service in specialty restaurants where customers spend more time on premise.

B.) American or Pre plated Service :The food is served on guest's plate in the kitchen itself in predetermined portion. The accompaniments served with the food, the colour, and the presentation is determined in the kitchen. The food plates are then brought to the guest. This service is commonly used in a coffee shop where service is required to be fast.

C.) French Service :It is very personalized and private service. The food is taken in platters and casseroles and kept on the table of guests near their plates. The guests then help themselves. It is expensive and elaborate service commonly used in fine dining restaurants. 

D.)Gueridon Service :In this service, partially cooked food from the kitchen is taken to the Gueridon Trolly for cooking it completely. This partial cooking is done beside the guest table for achieving a particular appearance and aroma of food, and for exhibiting showmanship. It also offers a complete view of food. The waiter needs to perform the role of cook partially and needs to be dexterous. A wide variety of fish, meat and poultry is either carved & flamed (flambéed) in the trolley

E.)Silver Service :In this service, the food is presented on silver platters and casseroles. The table is set with sterling silverware. The food is portioned into silver platters in the kitchen itself. The platters are placed on the sideboard with burners or hot plates. At the time of serving, the waiter picks the platter from hot plate and presents it to the host for approval and serves each guest using a service spoon and fork.

F.)Russian Service :It is identical to the Cart French service barring the servers place the food on the platters and serve it from the left side. 

2. Assisted Service 
In assisted service, the guests enter the dining area, collect their plates, and go to buffet counters and help themselves. The guests may partially get service at the table or replenish their own plates themselves. 

A. Buffet Service 
It this type of service, the guests get plates from the stack and goes to buffet counter where food is kept in large casseroles and platters with burners. The guests can serve themselves or can request the server behind the buffet table to serve. In sit-down buffet restaurants, the tables are arranged with crockery and cutlery where guests can sit and eat, and then replenish their plates.
3) Self Service 
In this type of service, the guests enter the dining area and select food items. They pay for coupons of respective food items. They go to food counter and give the coupons to avail the chosen food. The guests are required to take their own plates to the table and eat. 

A. Cafeteria Service 
This service exists in industrial canteens, hostels, and cafeterias. The menu and the space is limited; the cutlery is handed over to the guests. The tables are not covered. Sometimes high chairs are provided to eat food at narrow tables. It is a quick service.
4) Single Point Service 
In this type of service, the guest orders, pays for his order and gets served all at a single point. There may be may not be any dining area or seats. 
The following are the different methods of Single Point Service: 
A. Food Court 
This is an array of autonomous counters at which the customers can order, eat, or buy from a number of different counters and eat in adjacent eating area.

B. Kiosks 
A kiosk is a small, temporary, stand-alone booth used in high-traffic areas for marketing purposes. A kiosk is usually manned by one or two individuals, who help attract attention to the booth to get new customers. Retail kiosks are frequently located in shopping malls or on busy city streets with significant foot traffic.

C. Take Away 
Customer orders and avails food and beverage from a single counter and consumes it off the premises. 

D. Vending 
The customer can get food or beverage service by means of automatic machines. The vending machines are installed in industrial canteens, shopping centres, and airports.
5) Special Service 
It is called special service because it provides food and beverage at the places which are not meant for food & beverage service. The following are the different methods of special service.
A. Grill Room Service 
In this type of service, various vegetables and meats are displayed for better view and choice. The counter is decorated with great aesthetics, and the guest can select meat or vegetable of choice. The guest then takes a seat and is served cooked food with accompaniments. 


B. Tray Service 
Method of service of whole or part of meal on tray to customer in situ, such as hospitals, aircraft, or railway catering. 

C. Trolley/Gueridon Service 
Food is cooked, finished or presented to the guest at a table, from a moveable trolley. For example, food served on trollies for office workers or in aircrafts and trains. 

D. Home Delivery 
Food delivered to a customer’s home or place of work. For example, home delivery of pizza or Meals on Wheels. 

E. Lounge Service 
Service of variety of foods and beverages in lounge area of a hotel or independent place.

F. Room Service 
Here food is served to guests in their allotted rooms in hotels. Small orders are served in trays. Major meals are taken to the room on trolleys. The guest places his order with the room service order taker. 

The waiter receives the order and transmits the same to the kitchen. Meanwhile, he prepares his tray or trolley. He then goes to the cashier to prepare and take the bill. He then takes the bill along with the food order for the guests’ signature or payment. Usually clearance of soiled dishes from the room is done after half an hour or an hour. However, the guest can telephone Room Service for the clearance as and when he has finished with the meal.

It is called special service because it provides food and beverage at the places which are not meant for food & beverage service. The following are the different methods of special service.
A. Grill Room Service 
In this type of service, various vegetables and meats are displayed for better view and choice. The counter is decorated with great aesthetics, and the guest can select meat or vegetable of choice. The guest then takes a seat and is served cooked food with accompaniments. 


B. Tray Service 
Method of service of whole or part of meal on tray to customer in situ, such as hospitals, aircraft, or railway catering. 

C. Trolley/Gueridon Service 
Food is cooked, finished or presented to the guest at a table, from a moveable trolley. For example, food served on trollies for office workers or in aircrafts and trains. 

D. Home Delivery 
Food delivered to a customer’s home or place of work. For example, home delivery of pizza or Meals on Wheels. 

E. Lounge Service 
Service of variety of foods and beverages in lounge area of a hotel or independent place.

F. Room Service 
Here food is served to guests in their allotted rooms in hotels. Small orders are served in trays. Major meals are taken to the room on trolleys. The guest places his order with the room service order taker. 

The waiter receives the order and transmits the same to the kitchen. Meanwhile, he prepares his tray or trolley. He then goes to the cashier to prepare and take the bill. He then takes the bill along with the food order for the guests’ signature or payment. Usually clearance of soiled dishes from the room is done after half an hour or an hour. However, the guest can telephone Room Service for the clearance as and when he has finished with the meal.

Thursday, November 22, 2018

GROOMING STANDARD FOR THE HOSPITALITY INDUSTRY

GROOMING STANDARD FOR THE HOSPITALITY INDUSTRY





Skills, experience, knowledge and qualifications are important, but so is our grooming. Our appearance is a statement of who we are. Our grooming should create a professional image at work and we have to be attentive to our appearance and posture. Grooming is the combination of style and discipline. It is to project an image of organization’s culture and ethics to our esteemed costumers which is our guests. It also enhances the personality of employee, character of an organization and value of the company.
Why Is It Important?
First impression that will create lasting impression. It is also essential to make ourselves feel good and confident. If we feel good about ourselves, everything goes better.
How Can We Do It?
We can keep ourselves looking fresh and professional by paying a good attention to:
a)  Our dress and/or uniform
b)  Our hair
c)  Make-up
d)  Nails
e)  Breath
f)   Body Fragrance
g)  Expression and Body Language
Here are some grooming tips that might be useful for us who work in a hotel or any hospitality industry:
Hotel’s General Grooming Policy
a) Hair: Clean, trimmed and neatly combed or arranged.
b) Facial Hair (men only): Freshly shaved, mustache or beard neatly    trimmed.
c) Fingernails: Neat, clean and trimmed.
d) Breath: Beware of foods which may leave breath odor. Beware of tobacco, alcohol and coffee odor. Use a breath mint if needed.
e) Body: Freshly bathed/ showered. Use deodorant.
f) Make-up (women only): Use sparingly and be natural looking.
g) Perfumes/Colognes/After-Shave: Use sparingly or none at all. Your scent should not linger after you leave.
Personal Hygiene and Sanitation
Every hotel employee has to really pay a good attention to his/her personal hygiene and self sanitation, outside or within the working environment. Here’s how:
1) Shower twice, daily.
2) Use deodorant or perfume fairly, our scent should not linger after we leave.
3) Shave or remove facial hair daily for male associates.
4) Shave legs and underarms for female associates.
5) Brush our teeth periodically during shower, after each meal and after having some cigarettes. Use mouth freshener if necessary.
6) Maintain our health by checking up to a doctor periodically.
7) Wash our hands after each activity, especially after going to the toilet, before and after each meal and cigarettes, and before going back to our activities. Washing our hands is also very important before we handle any foods.
Uniform and Name Tag
Uniform is our company’s identity that we have to represent positively. We need to keep our uniform clean, tidy and free of stains and tears.
Name tags make life easier for our guests and for our fellow associates. To guests, our nametags show that we are someone they can ask for assistance. To fellow employees, it helps create a positive environment when we call each other by name.
Hair
Our haircut must always be properly maintained in a neat condition. We need to shampoo at least once every couple of days and most importantly, we need to keep our natural hair color. Other things that we need to consider are:
1) Utilization of hair wig is not allowed.
2) No hair-doing in the working area, especially not in front of our guests.
3) Hair bangs must be kept above eye-brows, no hair covering your eyes.
4) Hair accessories must be kept simple and black in color.
Shoes, Socks and Hosiery
Appropriately, we need to use:
1) Simple plain black socks and hosieries.
2) Plain black lace style or plain black slip on style shoes with low heels.
3) Non-slip sole to avoid injury.
4) No sandals, open toed or strap shoes are permitted.
5) Well-polished shoes at all time.
Belt
Only plain simple black leather belts are allowed.
Nail
Only clean, trimmed and well-manicured finger nails are allowed.
1) Nail longer than the fingertips are not permitted.
2) Artificial nails and nail arts are not permitted.
3) Only clear or natural nail polish is permitted.
Make Up
1) Present a polished, professional, five-star image.
2) Look natural, be well applied, with no garish colors.
3) Earth and Natural Color is highly recommended.
Teeth Braces
Only clear and silver braces are allowed.
Eye Glasses and Contact Lenses
Only plain simple black, brown or silver framed eyeglasses with clear lens are permitted, as well as only clear contact lenses are too.
Jewelry
Here’s how hotels or hospitality industries usually make the rules on jewelry:
1) Wedding & engagement ring is permitted
2) One additional regular ring also permitted
3) Simple in model
4) Plain, no stone/ diamond/ other additional material
5) Gold, silver, or its combination color only.
6) Large bulky rings & rows of rings on each hand are not permitted
7) Toe rings are not permitted
Tattoo and Piercing
Visible body piercing and tattoo are not permitted. Face or tongue or other visible body piercings must be removed before commencing every shift.
Industry Expectation
Companies and organizations in the field of hospitality expect that their whole employees will demonstrate their understanding on “how to keep our personal appearance always neat and clean“. This demonstration shall improve our self-confidence as employees as well as our concerns on personal cleanliness and hygiene, especially for food handlers.